FAQs PBG Care

Frequently Asked Questions (FAQs)

We will send you a bill once a fortnight. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know as well as a bank transfer

Within 7 days after invoice date.

You can call the office on 01322686765 or email info@pbgcare.co.uk for a care assessment.

We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. As part of our ongoing and unique relationship with pharmacies, we are also able to assist/order and administer your medication.

Care plans frequently evolve, and we check regularly to ensure that the care we are providing is appropriate.

At Prudent Domiciliary Care we pride ourselves on our clients having regular carers. There are some circumstances where your regular carer is away on holiday or sickness, but there will always be a carer that you have already met, and know your needs.

This depends on how many care visits you have each week. We very rarely have just one care assistant assigned to a particular customer. This allows for periods of time where your care assistant may be away on holiday, however we do try to keep the number of your care assistants to an absolute minimum. 

Every member of the Prudent Domiciliary Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and ID number.

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care assistant will write the details of activities undertaken during the visit in the care record on Nurse Buddy where the customer/NOK can see care notes and the time the carer stayed at each visit.

Our offices are normally open from 9am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care. The out of hours number is the same as the office number