FAQs PBG Care

Frequently Asked Questions (FAQs)

We will send you a bill once a fortnight. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know.

Every two weeks we will send you an invoice. This is a request for payment for the care and support you have received. We can send your invoice by post or email. Let us know which you would prefer by contacting a member of the Prudent Domiciliary Care team

Prudent Domiciliary Care request payment one week following the date of invoice.

Set up a standing order
If you choose to pay by standing order, we will take a specified amount from your nominated account every calendar month.
This may not always fully cover the cost of your care and support. For example, if you have received extra care because of a bank holiday or extra visits for any other reason. Where this is the case our finance team will send you a statement to tell you about the outstanding balance on your account.
If you would like to set up a standing order, please contact us so we can send you the documents you need for your bank.
Set up a direct debit
If you choose to pay by direct debit we will take a specified amount from your nominated account following the issue of your invoice.
Direct debits offer more flexibility than standing orders. You can choose to pay a regular amount as you would with a standing order. Alternatively, you can choose to pay different amounts each month to pay for the actual cost of your care and support for that period.
If you would like to set up a direct debit, please contact us so we can send you the documents you need for your bank.
Make a payment by debit or credit card over the phone
Prudent Domiciliary Care are unable to take payment over the telephone.
Transfer the payment electronically
You can pay our invoice by electronic transfer/internet banking. Please contact Prudent Domiciliary Care to obtain our bank details (account name, sort code and account number) you will need these to transfer the payment.
Send us a cheque
You can pay our invoice by cheque.

Contact Prudent Domiciliary Care and make an appointment for us to visit you for a chat about how Prudent Domiciliary Care can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!

Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.

We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. Click here for details of the care services we can provide
Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate.

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the care assistant. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with Prudent Domiciliary Care team.

This depends on how many care visits you have each week. We very rarely have just one care assistant assigned to a particular customer. This allows for periods of time where your care assistant may be away on holiday, however we do try to keep the number of your care assistants to an absolute minimum.

Every member of the Prudent Domiciliary Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.
How can I be sure that my care assistant will stay the full period of the care visit and carry out all the tasks?
We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care assistant will write the details of activities undertaken during the visit in the care record (which is retained by the customer). In addition, the customer is asked to record their satisfaction by signing the care assistant's timesheet, which is returned to the Prudent Domiciliary Care office each week for checking.

We will put together a detailed plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.

Please find the breakdown of our charges below:

Weekday (Mon-Fri 7am to 10pm)

  • Hourly: £19.94
  • 45 minutes: £15.97
  • 30 minutes: £13.50
  • Sleep in night duty: £150.78
  • Waking night duty per hour: £19.94

 

Weekend & Nights

  • Hourly: £20.94
  • 45 minutes: £16.67
  • 30 minutes: £13.90
  • Sleep in night duty: £150.78
  • Waking night duty per hour: £20.94

 

Public / Bank Holidays

  • Hourly: £29.76
  • 45 minutes: £23.81
  • 30 minutes: £19.49
  • Sleep in night duty: £226.18
  • Waking night duty per hour: £29.76

Our offices are normally open from 9am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.

 

Privacy Notice

 At Prudent Business Group Limited (“We”) are committed to protecting and respecting your privacy.

This Privacy Policy relates to personal data collected by Prudent Business Group Limited via our websites, Mailchimp and Facebook. This statement explains the privacy and data protection practices which apply to all our websites operated by Prudent Business Group Limited.

For the purpose of the General Data Protection Regulation 2018, the data controller is Prudent Business Group Limited (UK Company Number: 11491174, registered at 130 Old Street, London, EC1V 9BD). The business can be contacted using the following email address: info@pbgdigital.co.uk.

Scope

This statement applies to the following:

 

 

Information we collect from you

We will collect and process the following data about you:

Information you provide to us through our website

This information about you that you give us by ‘signing up’ and filling in forms on the ww.pbgdigital.co.uk (our site). It includes information you provide when you sign up and register to our site, search for a service, request information and participate in discussion boards or other social media functions on our site. This information you give us may include your name, address, e-mail address and phone number, details of your business activities. You can choose not to provide this information by not entering the ‘Sign Up’ section. This information, however, helps us to provide you with our services.

 

Information customers and potential customers provide to us

You may choose to provide personal information when engaged in or conducting business with us. The types of information we may collect include names, email addresses, postal addresses, contact details, account information, correspondence and financial/billing information and any other information you choose to provide.

 

Information we receive from other sources

This information we receive about you from third parties in the event that we are working with business partners, search information providers and advertising networks. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

 

Uses made of the information

We use information held about you in the following ways:

 

 

Disclosure of your information

We may share your personal information with third parties as follows:

 

Where we store your personal data

We can guarantee the security of your data once it is received by us. We will use strict procedures and security features to try and prevent unauthorised access.

 

The General Data Protection Regulation 2018 also gives you the following rights:

 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can exercise these rights by contacting us using the following contact details hello@thecma.co.uk

 

Please contact with further queries to info@pbgdigital.co.uk.