FAQs
Who are Prudent Domiciliary Care?
At Prudent Domiciliary Care, we provide elderly citizens with quality care that enables them to live happier, healthier lives at home. Our services are distinguished by the calibre of our caregivers, the responsiveness of our staff and our expertise in daily care. We embrace a positive, balanced approach to ageing centred on the evolving needs of older adults.
How do I arrange a care package with Prudent Domiciliary Care?
In the first instance, you will contact Prudent Domiciliary Care by telephone or email and make an appointment for us to visit you to discuss how Prudent Domiciliary Care can work for you. This is a free assessment with a care manager who will discuss all options and services with you. You will be left with full information and time to think over your options. Once you have decided you can leave the rest to us.
What type of care do you offer?
We provide a range of domiciliary care services that are tailored to suit your needs – from helping with household tasks to assisting you with personal care and any other needs.
What tasks can your carers do?
Our care staff can carry out a variety of tasks to meet your needs and help you to maintain your independence. This includes personal care, washing, dressing, meals, help with medication, domestic duties including cleaning and laundry, and general support.
Is there anything that my care assistant is not able to carry out for me?
Care assistants at Prudent Domiciliary Care are not able to carry out any tasks that require special qualifications and/or knowledge such as: removing catheters, injections or wound management, ear syringing. Safety is a top priority for both the client and care assistant, we cannot perform tasks that may put either of them at risk.
Can you help me with my medication?
Yes, our caregivers can follow your instructions or have more involvement by prompting or administering your medication.
How can I be sure that I am safe?
We conduct values-based interviews with every candidate, before taking up both professional and character references. Before starting work, all staff are subject to a DBS check. In addition, all caregivers will be dressed in company uniform – a blue tunic with company logo – and will be carrying their company ID which is worn on a lanyard.
Can I contact you outside office hours and in an emergency?
Yes, our office hours are Monday to Friday 9 am to 5 pm. Outside of these hours, our office team operates an emergency on-call service for use by the existing service users and care workers only.
Which areas does Prudent Domiciliary Care cover?
Our services are available throughout the county Kent